Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-24 Person 2 5 0

I have difficulty talking on the phone but was repeatedly called by administrators. These were often from witheld numbers so I could not find out who was calling by web searching. They would not always leave a message. And then they would book me in on short notice for appointments at inconvenient times, so I did not feel like I was involved. I did not feel like I was given any practical advice on how to get better. It was a lot of things I have learned over the years through trial and error or reading online. I don't understand why I was not seen by someone who is clinically trained to diagnose me with a treatment that works.

I should not have been discharged. My condition has not improved.

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-24 Person 3 5 0

Disappointed! After waiting 6 months to be accepted onto the course and it actually starting, having been told the waiting would be 4 to 16 weeks was a huge amount of time for support to actually commence. Then learning you are part of a large group, and if not feeling up to speaking in front of that group, you then feel unheard, such a let down after waiting so long. To cap it all, I wrote and told my one to one support: the sessions when added up, group, individual and home work were causing me more stress due to the amount of time taken, to then get a letter from my GP saying I no longer require therapy? I guess feedback from TFY to GP was non existent.

Offer one to one therapy AND make it face to face

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-23 Person 5 5 0

Being treated for anxiety and depression, slightly hearing impaired

Very satisfied

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-23 Person 5 5 0

Jess and Jasmine were fantastic and very thorough with Ben. Cannot fault their advice, expertise and response to my concerns.

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Community Services - Essex Partnership University NHS Foundation Trust 2022-08-23 Person 5 5 0

Nothing but support from Caroline. I felt heard and understood and felt like she wanted to learn and actually how to help people. I didn’t feel like another case load, I felt accepted. She built on what I already knew and helped me on things I had no clue in sorting. She took into account my autism and adhd and used that to change how we interacted so we both understood the conversation at hand. Having someone who looks like me and has the same condition also helped me feel seen. Representation is 100% important in progress and I got that. I will miss her but I know she gave me the skills and bettered the skills I had already so I can do better.

Nothing. Just make sure that you try to give people who represent the patient. Matchmaking because it helped build a relationship 10x quicker purely because she understood me.

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-23 Person 5 5 0

Because they helped me

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-23 Person 1 5 0

It was the worst experience, uncaring staff. Rude doctors. Made me feel worthless

Everything, staff have no compassion

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-22 Person 5 5 0

Sharon was really friendly and made me feel comfortable. She listened and was attentive. She made the conversation feel personal and was empathetic. Sharon took her time and did not rush me and talked me through the services available, which I was not aware of prior to the meeting. Sharon has good knowledge of the services and I felt we had an honest and open conversation.

The technical aspect did not work so well, we were unable to do a video call as there was a technical issue using both my phone and laptop but I take regularly video calls on both devices with no issues so unsure what happened. I was happy with a phone call so it was not a problem but may be inconvenient to others.

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-22 Person 5 5 0

My experience with therapy 4u has been faultless, i have been treated with compassion and understanding throughout my treatment. My therapist has been professional, kind and above all very helpfull. The only slight down side are the waiti g times for therapy unfortunately.

Reduce the waiti g times from initial assessment to starting therapy.

Community Services - Essex Partnership University NHS Foundation Trust 2022-08-22 Person 5 5 0

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